Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns will not be excepted if:
Please request a Return Authorization Number (RA#) by grocerylistusa@gmail.com . Please include your order or invoice number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Merchandise damaged by inadequate shipping packing will not be refunded. Packages not authorized for return will be refused.
If you are approved, then your refund will be processed, less a 20% restocking fee and a credit will automatically be applied to your credit card or original method of payment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at grocerylistusa@gmail.com .No restocking fee will be charged for defective or damaged shipments.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at grocerylistusa@gmail.com.
To return your product, you should email us at grocerylistusa@gmail.com to obtain a Return Authorization number and shipping instructions.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
